FAQ

How can I register with plantsdubai.ae?

Since we always insist on simplicity, registering with plantsdubai.ae is pretty easy. Visit the homepage and Sign up as a customer by filling all the information

Why do I need to register for using plantsdubai.ae?

plantsdubai.ae confirms delivery of products that you select to your doorstep, and hence it is important for us to know how to get to your home and that too at the time convenient to you. Your address and contact number are shared with your Preferred plantsdubai.ae only to confirm the accuracy and timely delivery of your Plants and other related accessories. You can avail discount coupons for some of your purchases

How long does it take from the time my order is placed until it is delivered to me?

We make every effort to have orders ready for delivery within 24 working hours after the order has been placed, however, the time to assemble an order varies depending on the items purchased. You will be notified via email once your order is ready for delivery

What are the delivery hours?

You will receive an email when your order is ready with specific days and time slots as to when it will be delivered to your doorstep. If for some reason your order is not delivered in the stipulated time-slot, please contact us

Why are some plants listed that are “Out of Stock”?

These are plants we do not have in inventory currently. However, they are updated regularly as and when the new stock arrives and the inventory is updated. These plants are listed for informational purposes only

Can I buy soils, pottery, etc. online?

Yes. We also offer soil, pottery and other accessories other than plants for sale online

What kinds of products are listed in plantsdubai.ae?

We at plantsdubai.ae have listed all Indoor Plants etc. We thought of putting up everything on this platform so that customers can find anything that customers want for him/her. The products are listed in Categories & sub-categories to assist in easy location. All categories are listed on the top menu of plantsdubai.ae click on any of the categories to explore further

How can I search for a product?

If you know the plant’s name, you could key in the same in the search bar and then browse through the results. Alternately, you could browse the relevant categories and sub-categories to zero-in on specific products

Do all product rates include VAT or do I get a discount?

The rates displayed for the products on our site include VAT. We may offer a certain discount percent or amount of time to time. You can Sign Up for all the exciting offers and deals

What do I do if I do not find the plant?

Although we try our best to serve you the most extensive range of plants but if in case you can’t find the plants you are looking for, you can let us know through our contact and we will try our best to add your desired plants or products as soon as possible, subject to it adhering to norms of listing followed by plantsdubai.ae

What happens when the product in my package is damaged/unsatisfactory?

We at plantsdubai.ae are proud to take special care of handling and delivering the finest quality handpicked plants. If, despite our stringent testing, we fail in delivering the quality, please contact us at [email protected] within 24 hours of delivery. Email us your name, delivery address and date and keeping order number as the email subject. We will be on our toes to help you out as earliest as possible

Is it safe to pay online for my order via the plantsdubai.ae website?

plantsdubai.ae uses the latest technology available to ensure your data protection. If you wish to pay for your order on our website, the transaction will be operated through a secured system: we use an SSL (Secure Socket Layer) Protocol that encrypts the exchanged data

How do I pay?

We wanted your experience to be delightful when you shop at plantsdubai.ae and keeping the key factor in mind, we are availing you with the benefit of online payment mode! You make your payments in cash or through online payment getaway

What can I do if my package is damaged, opened or some items have been missing?

We insist you to check the package thoroughly before accepting it. We take all care to deliver you the fresh plants but if in the rare case it is broken or open, you can refuse the package and call us and inform our customer representative about the problem

I have changed my mind. Can I return my purchase?

Serving you the best at your convenience is what excites us but if you’re not satisfied with your order, you can’t return your purchase because product nature is live. You must inform us if you have found something unacceptable. You can contact us on our customer care number or write to us at [email protected] to let us know about your return

I have a business; can I place bulk orders?

plantsdubai.ae gladly extends the services to businesses based in UAE. We would be happy to have your order at us. For any further query, you can reach out and call our customer care representative to discuss further in detail

Which indoor plants are the easiest to care for?

Pothos, Aglaonema, Sansevieria, Dracaena Lisa, Spider, Corn, Iron, ZZ plants, Bird’s Nest fern, Cacti, Succulents

Which plants are hardy and can take some level of neglect?

Iron plant is the toughest. Sansevieria, ZZ, Aglaonema, Dracaena Art, Yucca, Jade plants, Ponytail Palm, Succulents and Cacti can deal well with some degree of neglect

We only have fluorescent lights in our office. Which plants should we choose?

Corn plant, Sansevieria, Iron plant, ZZ plant, Aglaonema. These plants will survive in very well lit with the fluorescent light space. The light must be on for at least 8-10 hours a day

Our office building turns ac/heat and lights off during after hours, weekends and holidays. Which plants can survive in this environment?

Sansevieria, Iron, ZZ, Aglaonema and Yucca plants can deal better than other plants with some environmental challenges.

We strongly recommend moving plants that are displayed in a room with artificial light only close to a window when the office is closed for weekends and holidays.

Avoid placing plants under direct sun, especially during hot summer days, to avoid leaf burn

I don't have much light in my home. Which plants should I try?

Aglaonema, Sansevieria, Scindapsus Plants.

Note: if you can’t read a book as it is too dark in certain areas then it is too dark for any plant as well

Do I really need the soil moisture meter?

We strongly recommend getting the Soil Moisture Meter. This tool will help you to understand when your plant is ready for a drink to avoid over or under-watering

Should I mist my plants? Which plants like to have leaves misted?

Plants like Bird of Paradise, Philodendron, Fern, Iron plant, Bella Palm will enjoy if you mist their leaves often.

Plants like Majesty Palm and Spider plant should have air misted around them.

Plants like Snake, ZZ, Yucca, Jade prefer not to be misted.

Heat dries out the air the most, and misting plants that love humidity daily during the cold season is essential. AC will remove moisture from the air as well but not as much. Mist your humidity loving plants at least a few times a week during the warm season. A humidifier is also a good option. Your skin and your plants will benefit from it equally

What fertilizer do you recommend for indoor plants?

Most plants need to be fertilized during Springtime - March, April, and May.

The fertilizer we use can be applied at anything time. Its unique formula will help your plants grow and thrive with this. It contains oilseed extract, a renewable source of plant nutrition which contains amino acids known to improve overall plant health. No GMOs. Pathogen free - heavy metals free. Gentle on plants - no root burn issues

I bought a plant in the grower’s pot. When should I re-pot my plant and what kind of pot to look for?

It is best to re-pot your plant as it is not supposed to live in its growing pot. If you do not see the roots poking out of drainage holes, you can wait for a few months and take your time to find a perfect pot for your green baby. Otherwise, re-pot it rather sooner than later.

Choose a pot 1-3 inches larger than the original container. Pots with drainage are always the best choice but if you found an awesome cache pot that you must have, make sure to add a good layer of rocks at the bottom of a pot to provide drainage for your plant

How can I tell if a plant is struggling?

Here are some general signs: Yellowing or dropping leaves; leaf spots appear brown with a yellow halo; brown or yellow spots or brown edges on leaves; leaves are curling in; droopiness or wilting; white spots or web are showing on a plant; loss of leaf color; weak growth

How does the self-watering planter work?

Self-watering containers are a must-have if you’re forgetful, live in a hot or dry climate, or you’re just not home very often. They’re also helpful if your containers are in an area that’s not convenient to a water spigot, such as a balcony, if you’re growing plants that don’t like to dry out, or if the plants don’t like getting their leaves wet.

A “wick” is placed inside the container, with one end in the water reservoir and the other end in the potting mix. This can be a strip of capillary mat, an absorbent tube-shaped plug or a thick string. The wick basically sucks water out of the reservoir and delivers it to the potting mix.

The planting container is designed with a section that sits inside the water reservoir, placing potting mix directly in contact with the water. Water from the wet mix in that section is pulled up into the rest of the planting container through capillary action. This is the most common design